Refund policy
If you are not satisfied with KOBE (K-Supply)purchase for product quality reasons, please review our return, refund, and exchange policies below for KOBE purchases. Products must be returned in new condition, with the exception of defective items.
1. When customer changes mind
When a customer changes his or her mind, the purchaser is responsible for paying the return shipping costs, and any shipping fees associated with the initial order are not refundable. Returns must be received within 30 days after purchase.
2. When customer receives defective item
If the item is defective, KOBE pays shipping for return.
Refund Process
To start a return, you can contact us at info@kbeautystore.ca. Please note that returns will need to be sent to the following address:
KOBE (K-Supply)
3402 - 20 Soudan Ave
Toronto, ON M4S 0E2
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kbeautystore.ca
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kbeautystore.ca
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we are unable to process returns for clearance items or multi-pack items intended for resale. (This applies to purchases of more than 2 identical multi-pack sets.) We do not accept any returns from Amazon sellers or any other resellers. Consider your options carefully before making a purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us
Should you have any questions about shipping and refund status, please email or call us at info@kbeautystore.ca or contact us at 1-800-934-6609.