Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at kbeautyfactory.ca. If you have any questions, please contact our customer service team on 1-800-934-6609 or info@kbeautystore.ca.

ONLINE ORDER SHIPPING RATE - CANADA & USA

We provide free delivery for any purchase above $50 CAD in Canada and $70 CAD in the USA, as well as flat cost shipping for orders under $70 CAD in both countries.

FREE SHIPPING ON ALL ORDERS OVER $50 (CANADA)

HOW IT WORKS:

Add qualifying product(s) to your shopping cart totaling $50 or more(prior to taxes) and Free Shipping will be applied to your order. Please remember that you need to select the Regular Shipping option to receive Free Shipping. For shipments of orders to remote locations that are excluded from this offer, the shipping charge will be visible during Checkout. If your order contains items that are ineligible for Free Shipping, you will be charged shipping only for those items.

NOTE: This promotion cannot be combined with any other promotional code offer.

FREE SHIPPING ON ALL ORDERS OVER $70 (USA)

HOW IT WORKS:

Add qualifying product(s) to your shopping cart totaling $70 or more(prior to taxes) and Free Shipping will be applied to your order. Please remember that you need to select the Regular Shipping option to receive Free Shipping. For shipments of orders to remote locations that are excluded from this offer, the shipping charge will be visible during Checkout. We offer DDP shipping. Customers in the US are responsible for paying the duty at the time of ordering products, and they are not required to pay the duty again upon receiving the products in the USA.

NOTE: This promotion cannot be combined with any other promotional code offer.

TERMS AND CONDITIONS:
Entire order must be shipped to a single address. Offer is not applicable towards the shipping costs for returned items or towards the purchase of online gift certificates and gift cards. Offer is not valid on previous purchases and cannot be combined with any other promotional code offer. Offer valid only while supplies last and not applicable to canceled orders due to out-of-stock merchandise. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of this offer. Some exceptions may apply. No cash value. For more information regarding our shipping methods and costs, rules and restrictions and tracking your order with this Free Shipping promotion, please email us.

International Payment Methods for Online Orders

Prices are shown in Canadian dollars.

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a “gift” or with altered prices.

We accept Paypal, Visa, American Express and MasterCard. When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. Your billing information must be exactly as it appears on your credit card information. If anything is different, the order cannot be processed.

Credit Card Security & Fraud Protection
KOBE provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, read our Privacy Policy.

All payment forms are subject to verification and review by KOBE. KOBE reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes. https://kbeautyfactory.ca/policies/refund-policy